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Terms & Conditions
ORDER PROCESSING
Once your order is placed, it will be reviewed, packed, and shipped with care.
Peach Rose Waxing Spa reserves the right to cancel any orders that are suspected as fraudulent.
SHIPPING POLICY
The shipping methods we offer are FedEx, USPS, & UPS for domestic shipments.
We process orders Monday – Friday, excluding federal holidays* within the United States. Please note that we do not ship on weekends.
If you place your order after the cutoff times 1 PM (EST) for USPS and UPS and 3 PM (EST) for FedEx), the order will be processed and shipped the next business day.
Please note: There is a 10-day timeframe in which to report a package as lost, stolen, or damaged. These 10-day parameters begin from the package date of delivery and need to be confirmed with customer service on the backend.
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REGARDING HOLIDAYS
For the benefit of our valued fulfillment team, we observe weekends and the following US Holidays:
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New Year’s Day
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Memorial Day
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4th of July
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Labor Day
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Veteran's Day
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Thanksgiving
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Christmas
Please be advised that packages will not ship from our distribution center on any of the above listed holidays.
FedEx ground shipping takes typically 3-5 business days to arrive depending on the shipping address location.
FedEx does not deliver to PO Boxes and APO/FPO addresses.
FedEx is not an available shipping method for these states:
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Alaska
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Hawaii
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Puerto Rico
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EXPEDITED SHIPPING
Priority shipping orders received before 1 PM (EST) will be shipped the same day. Processing and shipping time does not include weekends. Orders placed on Friday after 1 PM (EST) for USPS and 3 PM (EST) FedEx will be processed the following Monday. Orders placed with expedited shipping on Saturday or Sunday will be processed the next business day.
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SHIPPING COSTS
Peach Rose Waxing Spa offers free shipping on all orders over $75*, excluding tax.
All orders to Alaska, Hawaii, Puerto Rico, Canada and Australia will incur additional shipping fees because of this.
*Please note that our free shipping over $75 policy does not apply to the above states, U.S. territories, or countries because they must be shipped by air.
All orders to Australia and Canada will incur additional shipping costs as well as duties and fees that the customer is responsible for.
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MULTIPLE ADDRESSES
We are unable to ship to multiple addresses in a single order. To ship to multiple addresses, we recommend placing a separate order for each address.
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TRACKING ORDERS
Upon processing your payment, you will receive a confirmation email. Kindly be advised that this email is meant to confirm that Peach Rose Waxing Spa has received and is reviewing your order. When your order is ready to ship, a shipment confirmation email will be sent with your order details and a tracking number that will lead you to your selected carrier site. Please be advised that the title for the products in your order will be transferred to you once your credit card is processed and your order is approved. In addition the liability for the products contained in the order is transferred to the carrier once Peach Rose packages and ships your parcel and to you, once the shipment has been delivered to the address you have listed for your shipping address.
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PARCEL FORWARDING SERVICES
10-day timeframe in which to report a package as lost, stolen, or damage. 10-day parameters begin from the Date of Delivery and confirmed with Customer Service on the backend.
Peach Rose does advise against having your order delivered to a parcel forwarding company, as we will not be liable for any damage, defect, or loss that may occur. Unfortunately, we cannot offer replacements or refunds for any reported missing, damaged, lost, or stolen items that have been delivered to a parcel forwarding company or service.
Kindly be advised that orders addressed to a parcel forwarding service are placed at your own personal risk.
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CANCELLING OR CHANGING AN ORDER
Orders can be cancelled or changed on the same day before 3:30 PM EST. After this time, cancellations or changes are not guaranteed. To request an order change or cancellation, please use our Contact Us form, email us at support@peachrosewaxingspa.com, or call at 757-726-7751 during business hours (10 AM to 5 PM EST, Monday through Friday).
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RETURN POLICY
We strive to make sure you are completely satisfied with your purchase from Peach Rose, but we also understand that some things just don’t work out. We will gladly exchange your unopened item within 30 days from the date of purchase or order confirmation. The restocking fee will be waived.
Please note, original shipping charges are non-refundable and the customer is responsible for shipping charges on all returns or exchanges.
We cannot accept any partial refunds or exchanges for any kits or bundles that you are unsatisfied with. For inventory purposes, the entire kit and/or bundle would need to be returned.
Peach Rose Waxing Spa reserves the right to refuse a return, exchange, or refund on opened, used or merchandise not returned in its original condition or beyond the designated return/exchange period. We only accept returns on merchandise purchased from PeachRoseWaxingSpa.com.
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Once product packaging is opened, it may no longer be returned. If a returned package arrives back to Peach Rose and it has been used, a refund will not be dispersed and the products will not be returned to the customer.
A Return Authorization for returns must be obtained prior to sending your order back by contacting support@starpilwax.com or by reaching out timely to our phone number at 1-757-726-7751.
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HOW TO CONTACT US
Our dedicated Customer Service Team:
Phone: 1 757-726-7757 (9:30am – 5:30pm EST)
Email: support@support@peachrosewaxingspa.com
Mail: Peach Rose Products: 2040 Coliseum Dr, Ste A31 Hampton, VA 23666 USA (No Sales at this location)
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